Shipping & Returns

Shipping

Prices are for the UK.  Presently, we do not ship elswewhere.

We believe that posting and packing charges should be calculated on a "per delivery" basis.  After all, it doesn't cost twice as much to handle two items as it does to handle one item.    Neither do we want to put you off adding to your order.

If you buy a trolley (Group 1) from us, it is a good order for us and so you get FREE SHIPPING !

If you buy a trolley (Group 1) from us and then decide to add some other items (even another trolley) to your order, your Postage &Packing for one delivery of the lot will be free.

If you are not ordering a trolley but want a bag or similar (Group 2), we will charge you £7.50 P&P for the lot even if you add some other items from Group 2 or Group 3.

Finally, you can have any combination of Group 3 items shipped for a P&P charge of £5.00 for the lot.

Provided you have entered your delivery details, you can recalculate your postage and packing charge at any time by going to your basket and clicking on the show delivery costs tab.

If you haven't entered your delivery address, the table below allows you to make the calculation:

 
Product Price Inc VAT Postage & Packing inc VAT
     
Group 1   Group 1
EZi-One + Standard Battery £249.00  
EZi-3 Digital + Standard Battery £299.00  
EZi-5 Digital + Standard Battery £349.00  
EZi-One + Lithium Battery £349.00 FREE  DELIVERY
EZi-3 Digital + Lithium Battery £399.00  
EZi-5 Digital + Lithium Battery £449.00  
     
Group 2   Group 2
Standard Battery £45.00  
Lithium Battery £145.00  
CartBag £70.00 £7.50
Charger £45.00  
     
Group 3   Group 3
GPS/Smartphone Cradle £19.00  
Umbrella Holder £19.00 £5.00
Drink Holder £16.00  
Complete Set GPS/Umbrella/Drinks £49.00  
Travel Bag £19.00  

We generally ship within two working days of receiving your order.  You should receive your order a working day after shipment unless you live in one of the more far flung parts of the country.

If you need an urgent or special delivery, contact us by FreePhone and we will see how we can help.

Presently, we do not ship outside the UK.

Customers in the Netherlands and Belgium can buy EZiCaddys from our Distributor Trolley Service Nederland http://www.trolleyservice.nl/.  Their prices have to cover their higher costs.

Returns and Refunds

Your EZiCaddy Trolley is covered by a 28-day “No Quibble” money-back promise and a 2 year warranty for the trolley, the Lithium battery and charger. The Standard battery and other products come with a one year warranty.

If you need to return any product, please contact us by phone or mail and we will issue you with a “Return to Factory” label and arrange for collection by our carriers. If your product is being returned under the 28-day “No Quibble” money-back promise, on receipt of your returned product we will credit the original card and notify you by email.

These warranties in no way affect your Statutory Rights. 

Changing or Cancelling Orders

You can view your order after it has been placed by going to the 'My Account' section of the website. If you wish to change or cancel your order, please contact us:

Telephone:      0800 849 1345
International: +44 1227 714600
Email:           ezi@ezicaddy.com
Or use our        contact page.

Most orders you place with us enter the shipping process very quickly so we can get your items to you as soon as possible. So, the item may be too far into the shipping process to be modified.

If your order cannot be modified and you no longer wish to receive your items, you may refuse the package or contact us to arrange collection and credit.

If you cancel part of an order or the entire order, we'll also send a confirmation message to the e-mail address on your account.

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